FLIGHT FINDINGSAVIATION OCCURRENCE MAP
Back to map

British Airways Flight 38

17 Jan 2008 · Heathrow Airport, London, England

Boeing 777-236ER · Crashed short of runway due to fuel starvation caused by ice in the fuel/oil heat exchangers

From Beijing Capital International Airport (PEK) to London Heathrow Airport (LHR)

Report a problem

Event

NTSB case
DCA08RA028
Event typeAccident: someone killed or seriously injured, or the aircraft substantially damaged (NTSB definition). Incident: an occurrence that affected or could have affected safety, short of that. Glossary
Accident
InvestigationHow far the investigation had got when the record was published: preliminary, ongoing, final or completed. Unknown where the source does not say. Glossary
Unknown · led by another country; figures from NTSB notifications
Event fatalities
0 · all aircraft and ground
Ground fatalities
Unknown
Occupants
152
Survivors
152
InjuriesFatal: death within 30 days. Serious: over 48 hours in hospital within a week, most broken bones, severe bleeding, nerve or organ damage, or serious burns. Minor: anything less. Glossary
47
OperationWhat kind of flying it was, grouped by the rules it flew under: airline (US Part 121), air taxi and commuter (Part 135), general aviation (Part 91 and similar), military or government. Glossary
Airline
WeatherVisual meteorological conditions (VMC): good enough to fly by looking outside. Instrument conditions (IMC): cloud or low visibility, flying by instruments. Glossary
Not recorded

Boeing 777-236ER

Flight
BA38
Aircraft type
Boeing 777
Category
Airplane
RegistrationThe aircraft's tail number, such as N12345 or G-ABCD. Registrations are reissued, so the same one years apart can be a different aircraft. Glossary
G-YMMM
Onboard fatalities
0
Route
From Beijing Capital International Airport (PEK)To London Heathrow Airport (LHR)
Aircraft age
Not recorded
Flight rulesThe regulations the flight operated under: in the US, Part 91 (general aviation), Part 121 (airlines), Part 135 (air taxi and commuter) and others; for flights abroad, the NTSB's coarser commercial or non-commercial code. Glossary
Non-U.S., Commercial
Phase of flightThe stage of the flight when things started to go wrong: standing, taxi, takeoff, initial climb, en route, maneuvering, approach or landing. Glossary
Not recorded
Defining eventThe single coded event the NTSB judges best describes what happened (records from 2008 on). Older records name the first occurrence in the sequence instead. Glossary
Not recorded
DamageDestroyed: beyond practical repair. Substantial: damage that affects the structure, performance or handling and normally needs major repair. Minor: less than that. Glossary
Substantial

Cause areas

  • Aircraft › Fluids/misc hardware
  • Aircraft › Aircraft power plant

From the investigation findings the Wikipedia article reports, sorted into the NTSB's cause areas with AI assistance.

Approximate · Coordinates from the Wikipedia article; not checked against an investigation report.

From the Wikipedia article

British Airways Flight 38 was a scheduled international passenger flight from Beijing Capital International Airport in Beijing, China, to Heathrow Airport in London, United Kingdom, an 8100 km trip. On 17 January 2008, the Boeing 777 aircraft crash-landed short of runway 27L at Heathrow. Of the 152 people on board, 47 were injured, 1 of them seriously. The aircraft (registered as G-YMMM) sustained heavy damage and was written off as a result, becoming the first hull loss of a Boeing 777.

The accident was investigated by the Air Accidents Investigation Branch (AAIB) and their final report was issued in February 2010. Ice crystals in the jet fuel were blamed as the cause of the accident, clogging the fuel/oil heat exchanger (FOHE) of each engine. This restricted fuel flow to the engines when thrust was demanded during the final approach to Heathrow. The AAIB identified this rare problem as specific to Rolls-Royce Trent 800 engine FOHEs. Rolls-Royce developed a modification to the FOHE; the European Aviation Safety Agency (EASA) mandated all affected aircraft to be fitted with the modification before 1 January 2011. The US Federal Aviation Administration noted a similar incident occurring on an Airbus A330 fitted with Rolls-Royce Trent 700 engines and ordered an airworthiness directive to be issued, mandating the redesign of the FOHE in Rolls-Royce Trent 500, 700, and 800 engines.

Accident

Flight 38 departed from Beijing at 02:09 Greenwich Mean Time (GMT), flying a route that crossed Mongolia, Siberia, and Scandinavia, at altitudes between flight level 348 and 400—approximately 34,800 and 40,000 ft, and in temperatures between −74 °C and −65 °C; the total air temperature has been estimated around −37 °C. Aware of the cold conditions outside, the crew monitored the temperature of the fuel, with the intention of descending to a lower and warmer level if any danger of the fuel freezing arose.

This did not prove necessary, as the fuel temperature never dropped below −34 °C, still well above its freezing point.

Although the fuel itself did not freeze, small quantities of water in the fuel did.

Ice adhered to the inside of the fuel lines, probably where they ran through the pylons attaching the engines to the wings.

This accumulation of ice had no effect on the flight until the final stages of the approach into Heathrow, when increased fuel flow and higher temperatures suddenly released it back into the fuel. This formed a slush of soft ice that flowed forward until it reached the fuel/oil heat exchangers (FOHEs) where it froze once again, causing a restriction in the flow of fuel to the engines.

The first symptoms of the fuel-flow restriction were noticed by the flight crew at an altitude of 720 ft and 2 mi from touchdown, when the engines repeatedly failed to respond to a demand for increased thrust from the autothrottle. In attempting to maintain the instrument landing system glide slope, the autopilot sacrificed speed, which reduced to 108 kn at 200 ft. The autopilot disconnected at 150 ft, as the first officer took manual control. Meanwhile, the captain reduced the flap setting from 30 to 25° to decrease the drag on the aircraft and stretch the glide.

At 12:42, the 777 passed just above the residential street of Myrtle Avenue, then immediately after overflew traffic on the A30 and the airport's Southern Perimeter road and landed on the grass about 270 m short of runway 27L. The captain declared an emergency to air traffic control a few seconds before landing. The decision to raise the flaps allowed the plane to glide beyond the ILS beacon within the airport perimeter, thus avoiding more substantial damage.

During the impact and short slide over the ground, the nose gear collapsed rearward, the right main gear broke off and fully separated from the aircraft, puncturing the central fuel tank and penetrating the passenger oxygen supply, causing a major fuel leak and the release of oxygen gas from adjacent compartments. The right main landing gear also penetrated the cabin space, causing the sole serious injury in this accident to a passenger in seat 30K before striking the right-hand horizontal stabiliser's leading edge. The left main gear was pushed up through the wing root, as it was designed to do in case of failure due to excessive vertical load. The aircraft came to rest on the threshold markings at the start of the runway. 6750 kg of fuel leaked, but no fire started. One passenger received serious injuries (concussion and a broken leg), and four crew members and eight passengers received minor injuries.

Investigation and cause

Investigation

The Department for Transport's Air Accidents Investigation Branch (AAIB) investigated the accident, with the US National Transportation Safety Board, Boeing, and Rolls-Royce also participating. The investigation took two years to complete, and the AAIB published its final report on 9 February 2010. Three preliminary reports and 18 safety recommendations were issued during the course of the investigation.

The flight data recorder (FDR) and the cockpit voice recorder (CVR), along with the quick access recorder (QAR), were recovered from the aircraft within hours of the accident, and they were transported to the AAIB's Farnborough headquarters, some 30 miles from Heathrow. The information downloaded from these devices confirmed what the crew had already told the investigators, that the engines had not responded when the throttles were advanced during final approach.

Probable cause

The AAIB issued a full report on 9 February 2010. It concluded:

Text from the Wikipedia article “British Airways Flight 38” (revision 1374691621, retrieved 2026-09-18) by its authors, under CC BY-SA 4.0. Extracted as plain text: references, tables, images and some sections are left out. Read the article

Sources

Wikipedia article: British Airways Flight 38
Article
British Airways Flight 38
Revision
1374691621 · 2026-09-13 · retrieved 2026-09-18
Wikidata
Q769736
Licence
Text CC BY-SA 4.0, by the article's authors; Wikidata CC0; town positions GeoNames (CC BY 4.0)
NTSB record DCA08RA028
Event ID
20080117X00065
Case number
DCA08RA028
Dataset
full-current
Source SHA-256
5cf380f0061817c0331a6b2d8cc7e0ee3a79bea469a1001dc5c10e56f35f5ab3
Where each value comes from
Record
Wikipedia article "British Airways Flight 38" (page 15376748, revision 1374691621); merged with NTSB case DCA08RA028 (events / aircraft)
Date
Wikipedia infobox: date
Place and country
Wikipedia infobox: site
Map position
Wikipedia: Wikipedia article coordinates
Aircraft, operator and route
Wikipedia infobox: aircraft type, registration, operator, origin and destination; route airports from the linked airport articles' Wikidata codes (OurAirports); gaps and aircraft details from NTSB record DCA08RA028
Operation
airline flight number in the infobox
Fatalities
Wikipedia: Wikipedia infobox: aircraft fatalities
Ground fatalities
Wikipedia: not stated in the Wikipedia infobox
Summary
Wikipedia infobox: summary
Source notes (2)
  • One occurrence in two sources, merged: the Wikipedia article "British Airways Flight 38" and NTSB case DCA08RA028, matched by the same aircraft registration and date. For this event outside the United States Wikipedia's values are used where the two differ; each value names its source.
  • No bulk values were replaced by the NTSB case API.