United Airlines Boeing 787-8 incident
Boeing 787-8 · Incident: flight instrument malfunction/failure during initial climb
From London Heathrow Airport (EGLL) to George Bush Intercontinental Airport (IAH)
Event
- NTSB case
- ENG15IA037
- Event typeAccident: someone killed or seriously injured, or the aircraft substantially damaged (NTSB definition). Incident: an occurrence that affected or could have affected safety, short of that. Glossary
- Incident
- InvestigationHow far the investigation had got when the record was published: preliminary, ongoing, final or completed. Unknown where the source does not say. Glossary
- Completed
- Event fatalities
- Unknown
- Ground fatalities
- Unknown
- OperationWhat kind of flying it was, grouped by the rules it flew under: airline (US Part 121), air taxi and commuter (Part 135), general aviation (Part 91 and similar), military or government. Glossary
- Airline
- WeatherVisual meteorological conditions (VMC): good enough to fly by looking outside. Instrument conditions (IMC): cloud or low visibility, flying by instruments. Glossary
- Unknown
Boeing 787-8
- Aircraft type
- Boeing 787
- Category
- Airplane
- RegistrationThe aircraft's tail number, such as N12345 or G-ABCD. Registrations are reissued, so the same one years apart can be a different aircraft. Glossary
- N26906
- Operator
- United Airlines
- Onboard fatalities
- Unknown
- Route
- From London Heathrow Airport (EGLL), LondonTo George Bush Intercontinental Airport (IAH), Houston, TX
- Aircraft age
- About 2 years (built 2012)
- Flight rulesThe regulations the flight operated under: in the US, Part 91 (general aviation), Part 121 (airlines), Part 135 (air taxi and commuter) and others; for flights abroad, the NTSB's coarser commercial or non-commercial code. Glossary
- Part 121: Air Carrier
- Phase of flightThe stage of the flight when things started to go wrong: standing, taxi, takeoff, initial climb, en route, maneuvering, approach or landing. Glossary
- Initial climb
- Defining eventThe single coded event the NTSB judges best describes what happened (records from 2008 on). Older records name the first occurrence in the sequence instead. Glossary
- Flight instrument malfunction/failure
- DamageDestroyed: beyond practical repair. Substantial: damage that affects the structure, performance or handling and normally needs major repair. Minor: less than that. Glossary
- Minor
Cause areas
- Aircraft › Aircraft systems
Approximate · Coordinates from the NTSB case API, which marks them as estimated or does not say; no uncertainty radius is established.
NTSB narrative
Based on crew reports and verified with images from the crew and the EAFR, the flight crew lost the use of three of the five head down displays following a lightning strike. The crew followed published procedures, however the procedures did not contain a checklist related to a partial loss of displays. After the crew elected to follow the "Loss of All Displays Checklist", none of the affected displays recovered to an operational state. The crew did land the aircraft successfully using the remaining displays available to the crew. All of the displays did recover normal operation after accomplishing a power cycle to the displays while the aircraft was on the ground. No procedures existed for a power reset of the displays to occur while in flight, which most likely would have resulted in a restoration of the displays.
Reviewing the design and display certification requirements, the displays passed their respective certification testing required by the FAA. Supplemental testing by the investigation also showed the displays operating satisfactorily at testing levels that were above levels specified in the original certification of the aircraft and system. However, when subjecting the displays to testing that was based on different standardized system level testing (typically associated with military aircraft) that was not required to be conducted for display unit or aircraft certification, the failure could be repeated. This failure was attributed to the display's response to a rapid transient radiated electric field. The electrical field analysis of the aircraft cockpit confirmed that similar electrical transients can be present during certain lightning strikes experienced by an aircraft. Although the displays passed the required certification testing required by the FAA, it was determined that certain environmental conditions exist that could cause adverse conditions of the display operation resulting in a loss of the display.
Probable cause
A shutdown of the displays due to the inability to operate through a rapid transient radiated electric field brought on by a near field lightning strike. Contributing to the loss of displays for the remainder of the flight was the lack of guidance to the crew to perform a controlled power reset to the display.
Verbatim NTSB analysis and probable cause from the NTSB dataset
Sources
NTSB record ENG15IA037
- Event ID
- 20141011X20926
- Case number
- ENG15IA037
- Dataset
- full-current
- Source SHA-256
- 5cf380f0061817c0331a6b2d8cc7e0ee3a79bea469a1001dc5c10e56f35f5ab3
Source notes (4)
- Unreviewed is an editorial label, not an investigation status. API-sourced is not report-checked or human-reviewed. Explicit event totals are used without summing aircraft injury tables; onboard allocation is withheld. Unknown values remain unknown. The operation category is mapped from the NTSB-reported FAR part and has not been reviewed.
- Filled from the NTSB case API where the bulk record had no value: investigation status, coordinates. Values present in the bulk record are kept.
- The date is the local date, which is the same as the UTC date the NTSB stores.
- API snapshot SHA-256: 6bd4307b0b9a00ec6d298e70b76a5ac1b92551445a8337912ee2d624d7f6db84; retrieved 2026-09-16T01:50:48.945Z.