United Air Lines Boeing 787 accident
Boeing 787 · Accident: turbulence encounter en route
From Rio de Janeiro Galeão – Tom Jobim International Airport (SBGL) to George Bush Intercontinental Airport (KIAH)
Narrative check · The NTSB narrative appears to contradict this record's location. Values are shown as recorded, not corrected; compare with the narrative.
Event
- NTSB case
- DCA16CA021
- Event typeAccident: someone killed or seriously injured, or the aircraft substantially damaged (NTSB definition). Incident: an occurrence that affected or could have affected safety, short of that. Glossary
- Accident
- InvestigationHow far the investigation had got when the record was published: preliminary, ongoing, final or completed. Unknown where the source does not say. Glossary
- Completed
- API-reported fatalities
- 0 · all aircraft and ground
- Ground fatalities
- Unknown
- OperationWhat kind of flying it was, grouped by the rules it flew under: airline (US Part 121), air taxi and commuter (Part 135), general aviation (Part 91 and similar), military or government. Glossary
- Airline
- WeatherVisual meteorological conditions (VMC): good enough to fly by looking outside. Instrument conditions (IMC): cloud or low visibility, flying by instruments. Glossary
- Instrument Meteorological Cond
Boeing 787
- Aircraft type
- Boeing 787
- Category
- Airplane
- RegistrationThe aircraft's tail number, such as N12345 or G-ABCD. Registrations are reissued, so the same one years apart can be a different aircraft. Glossary
- N27958
- Operator
- United Air Lines
- Onboard fatalities
- Unknown
- Route
- From Rio de Janeiro Galeão – Tom Jobim International Airport (SBGL), Rio De JaneiroTo George Bush Intercontinental Airport (KIAH), Houston, TX
- Aircraft age
- Built the same year (2015)
- Flight rulesThe regulations the flight operated under: in the US, Part 91 (general aviation), Part 121 (airlines), Part 135 (air taxi and commuter) and others; for flights abroad, the NTSB's coarser commercial or non-commercial code. Glossary
- Part 121: Air Carrier
- Phase of flightThe stage of the flight when things started to go wrong: standing, taxi, takeoff, initial climb, en route, maneuvering, approach or landing. Glossary
- En route · descent
- Defining eventThe single coded event the NTSB judges best describes what happened (records from 2008 on). Older records name the first occurrence in the sequence instead. Glossary
- Turbulence encounter
- DamageDestroyed: beyond practical repair. Substantial: damage that affects the structure, performance or handling and normally needs major repair. Minor: less than that. Glossary
- None
Cause areas
- Environmental issues › Conditions/weather/phenomena
Approximate · Coordinates as recorded by the NTSB; no uncertainty radius is established.
NTSB narrative
According to crew statements, the flight encountered light turbulence while deviating around areas of weather depicted on the onboard weather radar during descent from FL350 to 12,000 feet. Air Traffic Control (ATC) had also advised them of areas of precipitation shown on ATC radar. The seatbelt sign was turned on and the flight crew advised the cabin crew to complete service and be seated for arrival.
The flight was returning on course after it appeared they were clear of significant weather when they encountered an area of moderate turbulence and briefly encountered what the crew characterized as severe turbulence. A flight attendant (FA) in the aft galley was lifted into the air and fell back down to the floor injuring her ankle. The flight crew was notified of the injury and they requested paramedics meet the airplane upon arrival.
The FA was transported to the hospital where she was diagnosed with a fractured ankle.
Probable cause
An inadvertent encounter with convective turbulence resulting in serious injury to a flight attendant.
Verbatim NTSB analysis and probable cause from the NTSB dataset
Sources
NTSB record DCA16CA021
- Event ID
- 20151107X52955
- Case number
- DCA16CA021
- Dataset
- full-current
- Source SHA-256
- 5cf380f0061817c0331a6b2d8cc7e0ee3a79bea469a1001dc5c10e56f35f5ab3
Source notes (4)
- Unreviewed is an editorial label, not an investigation status. API-sourced is not report-checked or human-reviewed. Explicit event totals are used without summing aircraft injury tables; onboard allocation is withheld. Unknown values remain unknown. The operation category is mapped from the NTSB-reported FAR part and has not been reviewed.
- Filled from the NTSB case API where the bulk record had no value: investigation status, damage. Values present in the bulk record are kept.
- The date is the local date, which is the same as the UTC date the NTSB stores.
- API snapshot SHA-256: 09ba04c8a80365b559b409714311d4fa08448037e04f1da320ce0f8576e4bf70; retrieved 2026-09-16T02:57:23.326Z.