United Airlines Boeing 767 322 accident
Boeing 767 322 · Accident: cabin safety event en route
From London Heathrow Airport (EGLL) to George Bush Intercontinental Airport (IAH)
Event
- NTSB case
- DCA14CA157
- Event typeAccident: someone killed or seriously injured, or the aircraft substantially damaged (NTSB definition). Incident: an occurrence that affected or could have affected safety, short of that. Glossary
- Accident
- InvestigationHow far the investigation had got when the record was published: preliminary, ongoing, final or completed. Unknown where the source does not say. Glossary
- Completed
- API-reported fatalities
- 0 · all aircraft and ground
- Ground fatalities
- Unknown
- OperationWhat kind of flying it was, grouped by the rules it flew under: airline (US Part 121), air taxi and commuter (Part 135), general aviation (Part 91 and similar), military or government. Glossary
- Airline
- WeatherVisual meteorological conditions (VMC): good enough to fly by looking outside. Instrument conditions (IMC): cloud or low visibility, flying by instruments. Glossary
- Visual Meteorological Cond
Boeing 767 322
- Aircraft type
- Boeing 767
- Category
- Airplane
- RegistrationThe aircraft's tail number, such as N12345 or G-ABCD. Registrations are reissued, so the same one years apart can be a different aircraft. Glossary
- N666UA
- Operator
- United Airlines
- Onboard fatalities
- Unknown
- Route
- From London Heathrow Airport (EGLL), LondonTo George Bush Intercontinental Airport (IAH), Houston, TX
- Aircraft age
- About 16 years (built 1998)
- Flight rulesThe regulations the flight operated under: in the US, Part 91 (general aviation), Part 121 (airlines), Part 135 (air taxi and commuter) and others; for flights abroad, the NTSB's coarser commercial or non-commercial code. Glossary
- Part 121: Air Carrier
- Phase of flightThe stage of the flight when things started to go wrong: standing, taxi, takeoff, initial climb, en route, maneuvering, approach or landing. Glossary
- En route
- Defining eventThe single coded event the NTSB judges best describes what happened (records from 2008 on). Older records name the first occurrence in the sequence instead. Glossary
- Cabin safety event
- DamageDestroyed: beyond practical repair. Substantial: damage that affects the structure, performance or handling and normally needs major repair. Minor: less than that. Glossary
- None
Cause areas
- Aircraft › Aircraft systems
Approximate · Estimated position: the centre of Reykjavík, the place the record names. Not the accident site.
NTSB narrative
According to flight attendant statements, a beverage cart toppled over as the flight attendant was maneuvering the fully loaded "lightweight" cart in the galley while the airplane was in cruise flight in smooth air. There were no reported malfunctions with the beverage cart. The flight continued to its intended destination and landed without further incident. The flight attendant was transported to the hospital and diagnosed with a broken left foot.
Probable cause
The capabilities of the beverage cart were exceeded which resulted in the cart toppling over and fracturing the flight attendant's foot.
Verbatim NTSB analysis and probable cause from the NTSB dataset
Sources
NTSB record DCA14CA157
- Event ID
- 20140829X32709
- Case number
- DCA14CA157
- Dataset
- full-current
- Source SHA-256
- 5cf380f0061817c0331a6b2d8cc7e0ee3a79bea469a1001dc5c10e56f35f5ab3
Source notes (4)
- Unreviewed is an editorial label, not an investigation status. API-sourced is not report-checked or human-reviewed. Explicit event totals are used without summing aircraft injury tables; onboard allocation is withheld. Unknown values remain unknown. The operation category is mapped from the NTSB-reported FAR part and has not been reviewed.
- Filled from the NTSB case API where the bulk record had no value: investigation status, damage. Values present in the bulk record are kept.
- The date is the UTC date the NTSB stores; the local time zone is not recorded, so the local date may differ by a day.
- API snapshot SHA-256: 9d4e786a0707c1f2865f3be17dbbeea87a9c5fb3127046c19156a434395cfdc1; retrieved 2026-09-16T01:41:53.123Z.