FLIGHT FINDINGSAVIATION OCCURRENCE MAP
Back to map

WPR22LA284 · Bombardier Inc BD-100-1A10 CH300

27 Jul 2022 · San Francisco, CA, United States

XO Jet Bombardier Inc BD-100-1A10 CH300 · Accident: inflight upset en route

From San Francisco International Airport (KSFO) to Page Municipal Airport (KPGA)

Report a problem

Event

NTSB case
WPR22LA284
Event typeAccident: someone killed or seriously injured, or the aircraft substantially damaged (NTSB definition). Incident: an occurrence that affected or could have affected safety, short of that. Glossary
Accident
InvestigationHow far the investigation had got when the record was published: preliminary, ongoing, final or completed. Unknown where the source does not say. Glossary
Completed
Event fatalities
Unknown
Ground fatalities
Unknown
OperationWhat kind of flying it was, grouped by the rules it flew under: airline (US Part 121), air taxi and commuter (Part 135), general aviation (Part 91 and similar), military or government. Glossary
General aviation
WeatherVisual meteorological conditions (VMC): good enough to fly by looking outside. Instrument conditions (IMC): cloud or low visibility, flying by instruments. Glossary
Visual Meteorological Cond

Bombardier Inc BD-100-1A10 CH300

Aircraft type
Bombardier BD-100
Category
Airplane
RegistrationThe aircraft's tail number, such as N12345 or G-ABCD. Registrations are reissued, so the same one years apart can be a different aircraft. Glossary
N557XJ
Operator
XO Jet
Onboard fatalities
Unknown
Route
From San Francisco International Airport (KSFO), San Francisco, CATo Page Municipal Airport (KPGA), Page, AZ
Aircraft age
About 17 years (built 2005)
Flight rulesThe regulations the flight operated under: in the US, Part 91 (general aviation), Part 121 (airlines), Part 135 (air taxi and commuter) and others; for flights abroad, the NTSB's coarser commercial or non-commercial code. Glossary
Part 91: General Aviation
Phase of flightThe stage of the flight when things started to go wrong: standing, taxi, takeoff, initial climb, en route, maneuvering, approach or landing. Glossary
En route · climb to cruise
Defining eventThe single coded event the NTSB judges best describes what happened (records from 2008 on). Older records name the first occurrence in the sequence instead. Glossary
Inflight upset
DamageDestroyed: beyond practical repair. Substantial: damage that affects the structure, performance or handling and normally needs major repair. Minor: less than that. Glossary
None

Cause areas

  • Aircraft › Aircraft oper/perf/capability
  • Personnel issues › Action/decision

Approximate · Coordinates as recorded by the NTSB; no uncertainty radius is established.

NTSB narrative

The airplane departed on a positioning flight with two pilots and one cabin attendant onboard. Information from the flight data recorder (FDR) indicated that the autopilot was engaged after takeoff as the airplane climbed through about 4,200 ft pressure altitude. About five seconds later, an AP STAB TRIM FAIL message appeared on the crew alerting system (CAS). The message was acknowledged by the flight crew 5 seconds later, as indicated by the deactivation of the master caution recorded in the FDR. Fourteen seconds after the appearance of the AP STAB TRIM FAIL message, an AP HOLDING NOSE DOWN message posted on the CAS, which the crew acknowledged about 6 seconds later. According to the flight crew, the pilot-in-command (PIC) began to review the checklist in the quick reference handbook (QRH) and assumed control of the airplane from the second-in-command (SIC) after a positive exchange of controls. Both pilots reported that the autopilot disconnected shortly after they exchanged control, and the airplane immediately pitched up. The SIC reported that, after “several hard oscillations,” the PIC was able to recover the airplane into straight and level flight. The cabin attendant sustained serious injuries during the in-flight upset. The PIC reported that he did not feel comfortable reengaging the autopilot and continued to manually fly the airplane. After receiving clearance to return to the departure airport, the flight crew landed the airplane without further incident and the cabin attendant received medical treatment. The procedures in the QRH for both the AP STAB TRIM FAIL and AP HOLDING NOSE DN messages warned that an abrupt change in control force or an out-of-trim situation may be experienced when disconnecting the autopilot, and that the seatbelt sign should be selected on. The first step of the procedure then stated, “Flight controls… HOLD FIRMLY.” The extent to which the pilots read the relevant warnings or completed the checklist items associated with the posted CAS message(s) could not be determined, because the cockpit voice recorder (CVR) recording of the event was overwritten. Although the flight crew indicated that the autopilot disconnected unexpectedly, there was no data to indicate that the autopilot disengaged due to a malfunction or failure, and postaccident testing did not reveal any mechanical anomalies with the autopilot system. It is likely that the autopilot disconnect was the result of an inadvertent control input by one of the pilots; however, based on the available information, the reason for the autopilot disconnect could not be determined. At the time of the upset, the airplane was above 10,000 ft, the altitude at which company procedures permitted cabin attendants to remove their seatbelts and move about the cabin. Although the QRH checklist called for the seatbelt sign to be selected on, none of the crew members indicated that the cabin attendant was instructed to either stay in or return to her seat, an advisory that would have been prudent before an expected abrupt change in flight control forces. The manufacturer identified several AP STAB TRIM FAIL occurrences from aggregate aircraft health management system (AHMS) information, which indicated that an AP STAB TRIM FAIL caution message could result from the engagement of the autopilot in an out-of-trim condition, which in turn, could trigger a flight guidance computer (FGC) monitor and result in the disabling of the autopilot pitch trim function. Whether this specific scenario occurred on the accident flight could not be determined based on the available recorded data.

Probable cause

An inflight upset resulting in serious injury to the cabin attendant following an autopilot disconnect for reasons that could not be determined based on the available information.

Verbatim NTSB analysis and probable cause from the NTSB dataset

Sources

NTSB record WPR22LA284
Event ID
20220728105614
Case number
WPR22LA284
Dataset
full-current
Source SHA-256
5cf380f0061817c0331a6b2d8cc7e0ee3a79bea469a1001dc5c10e56f35f5ab3
Source notes (4)
  • Unreviewed is an editorial label, not an investigation status. API-sourced is not report-checked or human-reviewed. Explicit event totals are used without summing aircraft injury tables; onboard allocation is withheld. Unknown values remain unknown. The operation category is mapped from the NTSB-reported FAR part and has not been reviewed.
  • Filled from the NTSB case API where the bulk record had no value: investigation status, cause areas, damage. Values present in the bulk record are kept.
  • The date is the local date, which is the same as the UTC date the NTSB stores.
  • API snapshot SHA-256: 2979679ee958067d8928405877ad044fe59a64d2d4440dcb13237d1b921206ed; retrieved 2026-09-16T15:31:42.736Z.