United Air Lines Flight 430
Boeing 737 · Accident: cabin safety event en route
From Louis Armstrong New Orleans International Airport (MSY) to Chicago O'Hare International Airport (ORD)
Event
- NTSB case
- DCA16CA193
- Event typeAccident: someone killed or seriously injured, or the aircraft substantially damaged (NTSB definition). Incident: an occurrence that affected or could have affected safety, short of that. Glossary
- Accident
- InvestigationHow far the investigation had got when the record was published: preliminary, ongoing, final or completed. Unknown where the source does not say. Glossary
- Completed
- API-reported fatalities
- 0 · all aircraft and ground
- Ground fatalities
- Unknown
- OperationWhat kind of flying it was, grouped by the rules it flew under: airline (US Part 121), air taxi and commuter (Part 135), general aviation (Part 91 and similar), military or government. Glossary
- Airline
- WeatherVisual meteorological conditions (VMC): good enough to fly by looking outside. Instrument conditions (IMC): cloud or low visibility, flying by instruments. Glossary
- Unknown
Boeing 737
- Aircraft type
- Boeing 737
- Category
- Airplane
- RegistrationThe aircraft's tail number, such as N12345 or G-ABCD. Registrations are reissued, so the same one years apart can be a different aircraft. Glossary
- N69806
- Operator
- United Air Lines
- Onboard fatalities
- Unknown
- Route
- From Louis Armstrong New Orleans International Airport (MSY), New Orleans, LATo Chicago O'Hare International Airport (ORD), Chicago, IL
- Aircraft age
- Not recorded
- Flight rulesThe regulations the flight operated under: in the US, Part 91 (general aviation), Part 121 (airlines), Part 135 (air taxi and commuter) and others; for flights abroad, the NTSB's coarser commercial or non-commercial code. Glossary
- Part 121: Air Carrier
- Phase of flightThe stage of the flight when things started to go wrong: standing, taxi, takeoff, initial climb, en route, maneuvering, approach or landing. Glossary
- En route
- Defining eventThe single coded event the NTSB judges best describes what happened (records from 2008 on). Older records name the first occurrence in the sequence instead. Glossary
- Cabin safety event
- DamageDestroyed: beyond practical repair. Substantial: damage that affects the structure, performance or handling and normally needs major repair. Minor: less than that. Glossary
- None
Cause areas
- Personnel issues › Task performance
Approximate · Coordinates from the NTSB case API, which marks them as estimated or does not say; no uncertainty radius is established.
NTSB narrative
On June 26, 2016, at about 1300 CDT, United Airlines flight 430, a Boeing 737-900ER, N69806, was about 20 minutes into the flight from New Orleans International Airport (KMSY), New Orleans, Louisiana, to Chicago O'Hare International Airport (KORD), Chicago, Illinois, when a coffee pot fell off a galley cart and spilled onto a passenger. Medical personnel were on board and treated the passenger. The flight crew declared a medical emergency and diverted to Little Rock National Airport (KLIT), Little Rock, Arkansas, where the passenger was taken to the hospital and diagnosed with second degree burns from the hot coffee. There were 6 crew and 172 passengers on board. The flight was being operated as a 14 Code of Federal Regulations Part 121 scheduled passenger flight.
The flight attendants (FA) stated that the beverage cart pull out trays were not pulled out for the coffee pots but instead, the metal coffee pot was placed on top of the cart in the center. In addition, the FAs stated that they could not find the safe-pour lids in their provisioning supplies so they had placed a plastic cup in the opening of the coffee pot. At the time of the spill, the cart was positioned near seat row 7, with the brakes set. One FA went to retrieve a meal cart and the other FA had turned their head when suddenly screaming was heard. The passenger got up and went to the lavatory and was subsequently examined by a doctor and a nurse. The doctor informed the crew that a diversion was advised. It could not be determined if the coffee pot tipped over or was grabbed by the young passenger causing the coffee to spill.
United's flight attendant Galley Guide depicts the proper positioning of the beverage cart pull out trays and where to locate the coffee pots. Coffee pots were to be placed on the pull out trays, not in the center of the cart. In addition, the same guidance had several references throughout the document to, "Use the safe-pour lid on coffee pots anytime they are brought into the aisle."
Probable cause
the improper placement of the coffee pot on the beverage cart and failure to use a safe-pour lid.
Verbatim NTSB analysis and probable cause from the NTSB dataset
Sources
NTSB record DCA16CA193
- Event ID
- 20160627X21034
- Case number
- DCA16CA193
- Dataset
- full-current
- Source SHA-256
- 5cf380f0061817c0331a6b2d8cc7e0ee3a79bea469a1001dc5c10e56f35f5ab3
Source notes (4)
- Unreviewed is an editorial label, not an investigation status. API-sourced is not report-checked or human-reviewed. Explicit event totals are used without summing aircraft injury tables; onboard allocation is withheld. Unknown values remain unknown. The operation category is mapped from the NTSB-reported FAR part and has not been reviewed.
- Filled from the NTSB case API where the bulk record had no value: investigation status, coordinates, damage. Values present in the bulk record are kept.
- The date is the local date, which is the same as the UTC date the NTSB stores.
- API snapshot SHA-256: 8ec197ad148851cad6d8d0bf002dae2f38ad37019b381ac0ef982b7c7be01607; retrieved 2026-09-16T03:33:35.661Z.