United Airlines Boeing 767 300 incident
Boeing 767 300 · Incident: fire/smoke (non-impact) en route
From London Heathrow Airport (EGLL) to Chicago O'Hare International Airport (KORD)
Event
- NTSB case
- DCA09WA066
- Event typeAccident: someone killed or seriously injured, or the aircraft substantially damaged (NTSB definition). Incident: an occurrence that affected or could have affected safety, short of that. Glossary
- Incident
- InvestigationHow far the investigation had got when the record was published: preliminary, ongoing, final or completed. Unknown where the source does not say. Glossary
- Unknown · led by another country; figures from NTSB notifications
- API-reported fatalities
- 0 · all aircraft and ground
- Ground fatalities
- Unknown
- OperationWhat kind of flying it was, grouped by the rules it flew under: airline (US Part 121), air taxi and commuter (Part 135), general aviation (Part 91 and similar), military or government. Glossary
- Airline
- WeatherVisual meteorological conditions (VMC): good enough to fly by looking outside. Instrument conditions (IMC): cloud or low visibility, flying by instruments. Glossary
- Visual Meteorological Cond
Boeing 767 300
- Aircraft type
- Boeing 767
- Category
- Airplane
- RegistrationThe aircraft's tail number, such as N12345 or G-ABCD. Registrations are reissued, so the same one years apart can be a different aircraft. Glossary
- N658UA
- Operator
- United Airlines
- Onboard fatalities
- Unknown
- Route
- From London Heathrow Airport (EGLL), LONDON LHRTo Chicago O'Hare International Airport (KORD), Chicago, IL
- Aircraft age
- Not recorded
- Flight rulesThe regulations the flight operated under: in the US, Part 91 (general aviation), Part 121 (airlines), Part 135 (air taxi and commuter) and others; for flights abroad, the NTSB's coarser commercial or non-commercial code. Glossary
- Part 121: Air Carrier
- Phase of flightThe stage of the flight when things started to go wrong: standing, taxi, takeoff, initial climb, en route, maneuvering, approach or landing. Glossary
- En route · cruise
- Defining eventThe single coded event the NTSB judges best describes what happened (records from 2008 on). Older records name the first occurrence in the sequence instead. Glossary
- Fire/smoke (non-impact)
- DamageDestroyed: beyond practical repair. Substantial: damage that affects the structure, performance or handling and normally needs major repair. Minor: less than that. Glossary
- Minor
Cause areas
No findings designated as a cause are recorded in the NTSB data yet.
Approximate · Estimated position: the centre of Keflavík, the place the record names. Not the accident site.
NTSB narrative
On July 20, 2009, UAL flight 949, a B767 enroute from London Heathrow to Chicago O'Hare experienced smoke in the cockpit and the crew elected to divert to Keflavik, Iceland. The flight landed without further incident and no injuries among the 11 crew and 178 passengers. The event is being investigated by AAIB Iceland, who requested recorder readout assistance from NTSB.
Verbatim NTSB factual narrative from the NTSB dataset
Sources
NTSB record DCA09WA066
- Event ID
- 20090721X62037
- Case number
- DCA09WA066
- Dataset
- full-current
- Source SHA-256
- 5cf380f0061817c0331a6b2d8cc7e0ee3a79bea469a1001dc5c10e56f35f5ab3
Source notes (4)
- Unreviewed is an editorial label, not an investigation status. API-sourced is not report-checked or human-reviewed. Explicit event totals are used without summing aircraft injury tables; onboard allocation is withheld. Unknown values remain unknown. The operation category is mapped from the NTSB-reported FAR part and has not been reviewed.
- No bulk values were replaced by the NTSB case API.
- The date is the local date, which is the same as the UTC date the NTSB stores.
- API snapshot SHA-256: fc27bc4475c4fe20ce3545c24a19d3ff4cc9662dbb396b9707be91489e705e80; retrieved 2026-09-15T11:57:32.649Z.